Procurement Function Establishment

Working with a Public Sector Regulator to establish a strategic in-house Procurement function.

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The Problem

A newly formed Regulator required support in creating a strategic, customer-focused and responsive procurement function in-house.
With no-fit-for-purpose policies or procedures in place and no record of the commercial agreements in place across the legacy organisation, the new function had to start from scratch.

4C supported the Regulator to bring their procurement service in-house and to establish a team, as well as a suite of systems and processes to build relationships with key stakeholders.
We provided recommendations for future organisational models and supported both, the recruitment and onboarding process.
Our team established internal procurement regulations and processes, alongside completing a procurement audit to identify all supplier contracts and to create a contract register.
We led the internal communications, created training materials and developed intranet content.
In addition, we established risk and savings registers and created a Contract Manual for the Procurement team.

Our partnership led to increased compliance, reduced risk and building an established team that delivered £2.3m of savings in its first year.
As a result, 92% of internal customers rated the Procurement service as good or excellent and customer engagement and feedback received were overwhelmingly positive.